Frequently asked questions about returns

Here you'll find answers to the most frequently asked questions about returns, sending items back, and what to do next.

• How long do I have to return an item?

  You have 30 days from receiving your order to return items to us. Unfortunately, returns are no longer possible after that.

• Can I return only individual items?

  Yes, you can return individual items or all items in an order. Simply select the items you want in the next step.

• When will I receive my refund?

  Once your return has been received and inspected at our warehouse, the refund will be credited to your original payment method within 5 to 10 business days.

• What happens if my item is damaged?

  If you received a damaged or defective item, please select the appropriate reason when returning it. If your order has already been returned in full, you can create a support ticket using the "Return more items" button.

• I need help. How can I reach customer service?

  If you need further assistance, please contact our customer service team at support@youngle.com. We’ll get back to you within 48 hours.